Buyer FAQ
My Orders: section where you will be able to view all your previous orders My Wish list: all your favorite items will be added to this section Address Book: the saved list of your addresses ca be managed from this section Account information: in case you want to update any of your personal information or password Store Credit: to check your current credit balance and spent history My Product Reviews: any review made using your account on any product will be placed in this section Newsletter subscriptions: to manage your newsletter subscription on the website My Returns: in case you want to request a return for any product within your previous processed orders.
You'll need to register before you can place an order with Hala Gallery . As long as you have a valid email address, then you can head over to our sign up page to get in on all the beauty and lifestyle action. Please complete all fields marked with “*” accurately Click on save. Congratulations! You now have an account and are ready to start shopping!
It is very important for you to have an account and login in order to have full access to www.halagallery.com If you still do not have an account, please create a new account.
We'll automatically sign you up when you register so that we can make sure you're in the know regarding all our special offers. and you can subsicribe to receive all updates You can stop these emails by logging into your account and selecting the 'Email Preferences' option. How do I change my account details? It's easy to make changes to your details, whether it's your payment information, password or address book. Log-in to your account and you'll see a range of categories at the bottom of the page under 'Account Settings'.
You can rest assured that shopping with Hala Gallery is safe. We’re fully compliant with the data protection act so we care about keeping your details secure. For further information, please visit our Privacy Policy page.
Don't worry, if you visit our log-in page and select 'Forgotten your password?' then you can enter the email address registered and we'll send you instructions on how to get this reset.
If you no longer want to receive our exclusive offers and promotions then you can log-in to your account and select the 'Email Preferences' option to make this change.
If you’re having problems accessing the checkout or any part of our website, then please get in contact with our Customer Service team straight away via email wecare@halagallery.com so we can fix this for you.
Please refer to our Terms and Conditions page.
Please refer to our Privacy Policy page.
If you're seeing the status 'Payment Problem' on one or more of your orders then this means that we need you to check the payment information that has been submitted. Click onto the order and you should see an option to resolve the problem. Before re-entering any card details you'll need to make sure that the expiry date and billing address are correct. We also recommend checking funds in the account. If you've done all that and still can't fix the problem then please contact our Customer Service team who’d be happy to help on wecare@halagallery.com
Once you've found all the items that you want then click 'My Cart', you'll see a box located below your list of items which says 'Got a discount code? Enter it here'. Add your discount code into this box and click 'Add' to apply the discount. If the code doesn’t work then you'll need to check that you're not trying to use more than one offer and none of the items are on our exclusions list. If you have any problems entering the code then you can contact our Customer Service team on wecare@halagallery.com
We offer a variety of online payment methods to ensure our customers can place orders with ease. payment link strips Visa Visa Debit Mastercard PayPal You can select your preferred payment method at checkout. As we take fraud very seriously, you will face validation and authorization by us and the card issuer. We do this to ensure that our customers are safe while they shop. In some categories a specific payment method may be required. This will be advised during listing. Not all payment methods are eligible for coverage under Hala gallery Money Back Guarantee. Activity on Hala gallery is required to: Follow all applicable laws Respect the rights of third parties Follow the Hala gallery User Agreement Follow this Hala gallery policy If activity doesn’t meet these requirements, Hala gallery may take action consistent with applicable laws and the Hala gallery User Agreement, and may even be legally required to do so. Such actions may include, as an example only: administratively ending listings or canceling transactions, hiding or lowering the placement of listings in search results, lowering seller rating, restricting buying or selling, forfeiture of fees, loss of buyer or seller protections, restricting access to member communication and rating tools, removing feedback, and account suspension.
Visit www.halagallery.com and click on the item for more information or click “Add to Cart” to add it to your shopping cart. Click on "x" if you want to continue shopping Choose “View Cart” if you would like to got to shopping cart or “Go to checkout” if you finished shopping. If you are a new customer, register with your contact details. If you are an existing customer, click on "Log in", and enter your login information. Choose your shipping address then “Go to payment”. Choose your payment method and click on “Complete Checkout”.
In case of a Failed Delivery, please follow the below steps to provide any missing details or raise specific concern with courier partner: 1. Visit the 'My orders' section on app or website. 2. Click the ''Still need help' button or email wecare@halagallery.com
We'll send you an email as soon as your order is on its way. You can also check your account to see the progress of an order or to track it. We may ship items separately in the event of one or more of the items being delayed.
In case of a Failed Delivery, please follow the below steps to provide any missing details or raise specific concern with courier partner: 1. Visit the 'My orders' section on app or website. 2. Click the ''Still need help' button
We will charge your credit card in UK POUND . The conversion between your local currency and UK POUND is made at the moment of purchase.
In case of a Failed Delivery, please follow the below steps to provide any missing details or raise specific concern with courier partner: 1. Visit the 'My orders' section on app or website. 2. Click the ''Still need help' button
In case of a Failed Delivery, please follow the below steps to provide any missing details or raise specific concern with courier partner: 1. Visit the 'My orders' section on app or website. 2. Click the ''Still need help' button
It's easy to place an order with us. Log-in to your account to begin browsing our range. Once you've found the product you want, you'll need to click 'Add to cart'. You can either carry on shopping or click 'View Cart' if you've got everything you need; this will give you the option to checkout. If you have any addresses or payment options saved to your account then these will automatically display in the checkout, making it quick and easy to complete the order. Otherwise you'll need to enter the details manually. Check everything is correct and you're good to go. We'll send you an email as soon as the order is on its way.
Our Customer Service team is always on hand to provide support and guidance. All orders have to be placed through your online account but they're more than happy to help you do so. Get in touch with them now via the 'Still need help?' section or whattsapp link
All items ordered with Hala Gallery depend upon availability. We want you to be able to order and receive the products you love effortlessly, so we'll always aim to let you know if an item is out of stock. Now and again there can be an unexpected delay, if so we'll get in touch to let you know.
Once you've placed your order we cannot make any changes to it. If you want to try and cancel so that a new order can be placed, then you'll need to log-in to your account. Select the relevant order and you'll see that you can choose to cancel individual items or the whole order. We'll send you an email within an hour to let you know if the cancellation worked. Please don't place a new order until you hear from us.
We're really sorry that happened as we aim to provide high quality items to all of our customers. So that we can look into this for you, please contact us to tell us more via the 'Still need help?' section To speed the process up, it'd really help if you could find the information below before contacting us, don’t worry if you can't though, we can help once you get in touch. 1. Order Number 2. Product Name 3. Details of the fault 4. Images that support the fault, if applicable As soon as we've looked into the fault we'll let you know what we plan to do next by sending you an email.
Your account makes it easy to keep track of all your orders. Once you've logged in you'll see each individual order that you've placed with us. Select the one that you want and you'll be provided with all the details you need about that order. We'll also send you a dispatch email as soon as your order is on the way.
Don't worry, if your order cannot fit through the letterbox or requires a signature then you should receive a calling card. This card is from the courier and lets you know where your parcel is and how you can collect it.
In case of a Failed Delivery, please follow the below steps to provide any missing details or raise specific concern with courier partner: 1. Visit the 'My orders' section on app or website. 2. Click the ''Still need help' button
It's possible yes. Any order placed for delivery outside of the UK could result in custom charges or import duties. The recipient of the parcel will need to pay any applicable charges prior to receiving their goods. As we don't have control over these charges we are unable to advise what the cost may be.
We're sorry to hear your code isn't working, you'll need to check that you're not trying to use more than one code per order and that your item isn't excluded. You can refer to our exclusions list to check. If the code isn’t being affected by one of the issues above then please contact our Customer Service team via the 'Still need help?' section
Yes, your delivery address is chosen at the checkout stage. Your order will automatically default to any saved addresses but you can choose to add a new one by clicking 'Add a new address'.
We're sorry to hear you want to cancel. If there is anything that we might be able to do that means you don’t have to cancel, then you can contact our Customer Service team via the 'Still need help?' section If not, then select the order that you wish to cancel. You can choose to cancel individual items or the whole order. We’ll send you an email within an hour to let you know if the cancellation worked. If it fails, this is because the order is getting ready to be sent. Items that are in stock are processed quickly so that we can aim to get products to our customers without delay.
Sales tax charges are dependent on the country or city that orders are shipped to.
Yes, click on the 'My Cart' icon at the top of the page and you'll be able to see the item(s) you have in there so far. Use the + button to stock-up on your favorite items, or the – button if you've selected too many. If you want to remove an item completely then click the x button.
We take pride in our products so we're sorry to hear you've received your order damaged. Sometimes things can go wrong but don’t worry, as we can help. Please send us a message via the 'Still need help?' section Please don't throw the item away, we may ask for pictures of the damage to ensure we take measures to prevent it happening again. As soon as we've looked into what went wrong, we'll let you know what we plan to do next by sending you an email.
Our Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions of Sale. We reserve the right to change this Returns Policy at any time. This Returns Policy was last updated on 18/09/22.It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise then these need to be reported to us immediately so we can investigate. Before attempting to return an order you will need to contact our customer service team to request a returns authorization number. Without this number it can be difficult to process your return meaning the process may take longer. It is important to note that any beauty bag, beauty box, advent calendar, or special edition boxes will not be eligible for returns as the products inside may have been removed from their original packaging for presentation purposes. Due to health and safety reasons we are not able to accept these back once they have been delivered.
We provide our customers with a maximum of 3-day notice period to return a product. Please note that the items must be in the original packaging and must be unused.
Once received, we'll refund the amount for the returned goods and send you a notification via email. This can take 3-5 working days from the date we receive the return.
Your refund should be returned to your account within 5 working days and we’ll send you an email to let you know it's on its way! If you don't receive your refund and it's been 10 working days since you received our email, then you'll need to contact our Customer Service team through your account.
We send you an email as soon as your order is on the way, so that you can find out when it will arrive. For tracked orders, you can use the tracking link provided in your email or located in your account to check where your order is. Have you checked for any delivery cards? Your parcel may have been left somewhere safe, such as with a neighbor or been taken to a local depot. Our Delivery Information page can give you more information and timescales.
Your refund should be returned to your account within 5 working days and we’ll send you an email to let you know it's on its way! If you don't receive your refund and it's been 10 working days since you received our email, then you'll need to contact our Customer Service team through your account. There is an item missing from my order. What should I do? Sometimes we ship items separately to make sure that any delayed items do not hold up the rest of the order. It is therefore possible that the missing item may be on a separate shipment. Your dispatch confirmation email will list the items that have been sent. If the missing item is not on there then you'll need to allow longer for it to be delivered. If the item has been sent, then please send a message through via the 'Still need help?' section to let our Customer Service team know and they’ll be happy to help
Pending: Order is been placed and payment is not yet received. Processing: Our team has received your order. Waiting for Pickup: Our team has prepared and packed your order and it is ready for the shipper to collect and deliver it to you Dispatched: The shipper has collected the shipment from the Warehouse. Completed: The order is been delivered to you by the shipper. Order Payment Failed: The payment did not went though from the Payment Gateway. Canceled: Your order has been canceled due to a request by you or if the shipper wasn’t able to contact you to schedule a delivery.
You are buying directly from halagallery.com
We understand that you may be surprised about the incredibly high discounts we are able to offer for top brands. Trust and great shopping experience are the epitome of our business. All our items are 100% authentic as we only deal with the official suppliers or directly with the brand owners.
Our online credit card payments are secured by using a cutting-edge security level that protects your credit card payments. Security We have in place appropriate technical and security measures to prevent unauthorized or unlawful access to or accidental loss of or destruction or damage to your information. When we collect data through the Site, we collect your personal details on a secure server. We use firewalls on our servers. We use encryption by using Secure Socket Layer (SSL) coding. Whilst we are unable to guarantee 100% security, this makes it hard for a hacker to decrypt your details. You are strongly recommended not to send full credit or debit card details in unencrypted electronic communications with us. We maintain physical, electronic and procedural safeguards in connection with the collection and disclosure of your information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorized access to your password and to your computer. Is my information on halagallery.com shared with third parties? halagallery.com respects and values the private information related to our customers. We only collect customer information in order to communicate with you regarding to your orders. We assure that we do not sell or give out your personal information to third parties. All newsletters and promotional e-mails we send to you have an easy unsubscribe feature allowing you to remove your e-mail address from our mailing list.
We are sure that you cannot wait to receive your order. To check for the current order and delivery status, simply open the link provided on the shipment creation email that was been delivered to you. If you have any queries about the delivery of your order, please email wecare@halagallery.com or you can Reach Us on WhatsApp. Are there any areas where you don’t deliver? We will always try our best to deliver to all areas but if the delivery address is in one of the following out of service areas, you will be contacted to confirm if you can pick up the order from the courier office nearest to you
Please feel free to contact our customer service team on any of the following support channels: Reach Us on WhatsApp Send us an Email at wecare@halagallery.com
Please feel free to contact halagallery.com Customer Support on wecare@halagallery.com from monday to Saturday between from 9:00 AM to 06:00 PM UK time