Seller FAQ

You can reach out to us through Contact Us page here or email us at wecare@halagallery.com. , between from 9:00 AM to 06:00 PM UK time from Monday to Saturday.

Sellers should verify their accounts to gain access to all the services and features offered. Your products will only be visible on the website once your account is verified.

Local seller Please provide and upload the below information and documents on your Seller Account to complete your verification: Trade license Vat certificate or Vat exemption Letter owner ID (front and back) Shipping Preferences Company Address Pick up address International seller Please provide and upload the below information and documents on your Seller Centre to complete your verification: Business license Passport copy OR National Identity Document Zip code / Postal Code Shipping Preferences Company Address Pick up address

Registering as a Seller is easy! Click On seller form creating your Seller account. Complete a short form with your personal and business informations and our sales team will contact you as soon as possible .

To sell on Hala Gallery, simply: 1. Register a Seller account . 2. Verify your account by uploading your documents and updating your profile. 3. Our sales team will contact you to start your items registration

You can sell any tangible product that falls into any of these categories: Consumer Electronics Home, Garden & Furniture Health & Personal Care Beauty & Fragrances Office & Stationery Fashion & Accessories Automotive Construction & Hardware Baby Centre Sports & Fitness Toys Pet & Animal Care Machinery & Equipment The product should not be on our prohibited products list. UK -SPECIFIC PROHIBITED ITEMS: All kinds of narcotic or recreational drugs Gambling tools, machineries and devices of all kinds Pirated content Counterfeit currencies Radiation and nuclear fallout contaminated substances Items used in black magic, witchcraft or sorcery Poppy seeds, or any items containing poppy seeds

We pay Sellers twice a month: For orders delivered between the 1st and 15th of the month, we will transfer the payment to your account 7 business days after the 15th. For orders delivered between the 16th and 31st of the month, we will transfer the payment to your account 7 business days after the end of the month.

The primary invoicing relationship is between Hala Gallery and the Buyer. Therefore, you should issue invoices to Hala Gallery for the sale of products. You are solely responsible for issuing and submitting an invoice to the HALA Gallery directly.

To increase your online sales and reach more customers, you should Use high-resolution product images. Showcase your products with multiple images from different angles. Save your images with the right dimensions. Write clear product descriptions in simple language. Consider adding discounts.

we will share with you the template file where you should replay with correct informationns and your items will be listed .

you Can contact our support team on wecare@halagallery.com with all needed informations and updateds and they will do the needfull

you Can contact our support team on wecare@halagallery.com with all needed informations and updateds and they will do the needfull

View all available categories by navigating to "Product List" under "Product Catalogue" in the Seller Account

There may be aspects of your product information that do not comply with our company guidelines or country regulations. Please visit "Product Catalogue" in your account, then proceed to "Product List" where you will find your listing under the following tabs: - "All products": for approved, rejected, and pending products. - "Approved": for the products that have already been approved. - "Pending": for the products that are still under review. - "Rejected": for the products that have not met our upload criteria. To see your rejected products and rejection reasons click on "Download Rejection Reasons" at the top right corner of your product list page.

To correct the issues in your rejected listings, please follow these steps: 1- Open your account and go to "Product Catalogue", then proceed to "Product list" where you will find your listing under one of the following: - "All products": for approved, rejected, and pending products. - "Approved": for the products that have already been approved. - "Pending": for the products that are still under review. - "Rejected": for the products that have not met our upload criteria. To see your rejected products and rejection reasons click on "Download Rejection Reasons" at the top right corner of your product list page. Or click on each product to view the rejection reasons individually. 2. Read the notes highlighted in red, to see the reasons a product upload was rejected. 3. Ensure you understand what the rejection reasons mean and then make the necessary updates on your product. To understand the rejection reasons further, please visit the Product Listing Help page and review section 2 "Product Approval Criteria." 4. Save the changes you made by clicking on "Send for Review". 5. Your listing will move directly to "Pending status, awaiting review".

Our standard timing for product review is 4 working days.

You may find more details on the following page or get in touch with one of our product listing experts at content. wecare@halagallery.com

Your data privacy is important to us. We are committed to maintaining the confidentiality of the information that you provide us and we will take all reasonable and necessary measures to protect your personal information. We only collect information that is necessary to verify your identity and provide you with our services, enhance your experience, and to protect your account. We may collect the following information: name, address, phone number, email address, gender, date of birth, country of residence and/or citizenship, language and user preferences. If you use our escrow services, we may collect your payment information. Our electronic information systems are password protected to prevent unauthorized access, by using Secure Sockets Layer (SSL) software, which encrypts the information you input. In order to maintain this protection, we advise you not to provide your password to anyone. We have adopted security measures in an effort to protect personal information from loss, misuse or alteration while it is under our control. Our staff are trained and required to protect the privacy of your personal information. If you believe that your password has been misused, please contact us immediately.

Product registration and certification services refer to the process of registering and obtaining the necessary approvals, certifications, licenses, or permits for a product to enter and be sold in a specific country or region. Registration Services are needed because most countries demand that imported products conform to national and international standards. Products, particularly in food and beverage, pharmaceuticals and cosmetics need to be tested before they can be sold. Tradeling has a partnership in place with SGS to offer customers a lean and seamless Product Registration experience. We help ensure items are appropriately registered and meet the standards set by relevant local and regional authorities. This service gives you the certainty that products are approved for distribution and use in the MENA region/other customer locations.

It is important to consider insurance when transporting goods. Whether you’re using a 3rd party provider, please make sure to ask about good insurance coverage and check all the inclusions. Nonetheless, taking precautions also greatly helps reduce the risk of damage. Some points to be taken care are as below: Make sure the packages are packed in strong and durable materials and covered in shrink wrap films to help avoid moisture while in transit. It is recommended to photograph the cargo before handing it over to the transporter. These images can be useful later to claim insurance in case of damage or loss. Choosing a reliable transporter helps mitigate the risk of damage. If your transporter suggests proper packing, you should consider this step.

Once your item sells, you’ll only pay for any optional upgrades you choose, and a final value fee. Your first 100 listings each month are free and, after, there’s a 35p insertion fee per listing. Learn more about fees

We’ll help you pick which delivery methods you want to offer. By offering more than one delivery option, you can attract different types of buyers. Once the item has sold, purchase a label from HALA , prefilled with your buyer’s address. When you print a postage label on HALA , you'll save money compared to what you'd pay to a courier for most services. Pack your item, apply the label and take it to the nearest drop-off location or have it collected.

Buyers can use a variety of payment methods such as credit and debit cards, Apple Pay, Google Pay, PayPal and PayPal Credit.

For most items, we can provide a price recommendation for you based on recently sold, similar items. How you price your item can depend on how you prefer to sell it—Auction or Buy It now. Choose a lower starting price for auctions to create more interest. Buyers will make you offers that you can accept or decline with Best Offer.

You can sell almost anything, related to cosmetics and beauty also life style and house goods items . We restrict items that violate any laws, or infringe on intellectual property.

To get started, select List an item. We’ll help you create and verify your account, and set-up payment information, during your first listing. Have your preferred payment account details on hand and be ready to receive a call or text on your phone for verification.

We pay Sellers twice a month: For orders delivered between the 1st and 15th of the month, we will transfer the payment to your account 7 business days after the 15th. For orders delivered between the 16th and 31st of the month, we will transfer the payment to your account 7 business days after the end of the month. Final value fees You pay one final value fee for items you sell on HALA, and you don't have to worry about third party payment processing fees. YOU CAN SELECT ONE OF THE FOLLOWING OPTIONS: 1 - The final value fee is calculated as 6 % of the total amount of the sale (which includes the item price, postage, taxes and any other applicable fees), plus a fixed charge of 30p per order. Your final value fees are automatically deducted from your sales proceeds and the rest paid out to your bank account. 2 - Fees for Basic HALA Shops For a monthly cost of £19.99, in addition to the 100 free listings, you'll receive an extra 100 free listings a month which include the Special duration listing upgrade. After that, the listing fee is 35p per listing. If you need to refund the buyer or cancel the sale, you may be eligible for a credit as per our fee credits policy. Dispute fee When you are found responsible for a chargeback or other disputed amount as per HALA's policies, we charge a £20 dispute fee for each dispute. International fee If your registered address is in the UK, we charge an international fee of 3 % EXTRA charge when the delivery address for the item (entered by the buyer during checkout) is outside the UK. This fee is calculated on the total amount of the sale and is automatically deducted from your sales proceeds. The total amount of the sale includes the item price, any handling charges, postage, taxes, and any other applicable fees. Other terms and conditions We always want to make sure we're clear about the fees we charge, so here are some details you should be aware of: All fees displayed on this page are exclusive of VAT at 20%

This policy helps offer safe, simple payment methods, which strongly protect both buyers and sellers.